Croptrove

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Croptrove — Refund Policy

Version: 5 · 3 October 2026

1. Who refunds?

The seller of purchases made on our website is Paddle (Merchant of Record). Refunds are handled through Paddle, and Paddle's buyer terms (Paddle Buyer Terms) take precedence over this policy; if this text conflicts with them, Paddle's terms apply. Current terms: https://www.paddle.com/legal/buyer-terms · Paddle Refund Policy: https://www.paddle.com/legal/refund-policy

2. Refund period

  • Paddle's refund policy lets Paddle review, at its discretion, refund requests made within 14 days of the transaction; the 30-day period below is an additional commitment on top of it.
  • For consumers in the EU/UK the statutory 14-day right of withdrawal applies. If you started using the digital content and confirmed this, the right may be subject to exceptions in Paddle's terms; details are in Paddle's text.
  • Consumers in Türkiye: under art. 15/1-ğ of the Turkish Distance Contracts Regulation, the statutory right of withdrawal does not apply to intangible goods delivered instantly online (such as a licence key) "unless the parties agree otherwise". By committing to the 30-day refund below, we agree otherwise; we will not refuse a refund request on the basis of this exception.
  • Moontra Software accepts no-questions refunds within 30 days of purchase.

3. How to request

On paddle.net (Paddle's buyer support site) or through the receipt/order link in your Paddle purchase email; or by writing to info@moontrasoftware.com (we start the refund through Paddle). Please give your order number or the email used for the purchase. Approved refunds return by the original payment method, subject to Paddle's processing time.

4. After a refund

A fully refunded licence key is treated as invalid: new activations are refused, and Pro turns off on the Macs where it was active at their next licence verification (at the latest on day 75 if a Mac stays offline); the app returns to the Free tier. Your licence record is not deleted; its status is marked "refunded" (Paddle transaction/customer ID, licence ID, package or single product, covered apps, update-entitlement end date, payment amounts and dates, refund status, and the seat records of your Macs: irreversible device digest and model name; no email address or name is kept). A refund below the transaction total does not affect the licence. If you get a renewal refunded, your update-entitlement end date is recalculated; if you get an upgrade refunded, the seat count returns to 1 (Macs already active keep working, but no new Mac can be activated). For a bundle, these apply to all apps in the bundle together. Your screenshots and recordings already live only on your Mac; a refund does not touch or delete them.

The Moontra Bundle

The Moontra Bundle (Copytrove + Croptrove) has one licence key and is refunded as one product: a full refund of the bundle closes the rights to all apps in it together; Pro in every app of the bundle turns off at the next licence verification (and pauses at the latest on day 75 if no verification happens). A partial refund for only one app (for example only Croptrove) is not possible. If you only want to give up one app, write to info@moontrasoftware.com — we will refund the bundle and help you get the app you want as a single product. Refunding a single product closes only that licence; other licences bought with the same email are not affected. Licence records are kept by the shared Moontra licence service.

5. Trial

You can test Pro with the 14-day trial before buying; this does not affect your refund right.

6. Mac App Store

Croptrove is not currently sold on the Mac App Store; this policy covers only purchases made on our website (through Paddle). If it is ever sold on the Mac App Store, refunds for purchases on that channel are handled by Apple and we will say so here.

7. Contact

info@moontrasoftware.com · Phone: +90 507 009 69 84